Patients have the right to see a health care professional (e.g. practice nurse) within 24 hours or a doctor within 48 hours. To achieve this, appointments are divided approximately to 60% pre bookable and 40% bookable on the day for urgent consultations.

Appointments not kept deny other patients the opportunity to see a GP or nurse. If you are unable to keep an appointment, please cancel as soon as possible so that we can offer it to someone else. We reserve the right to remove patients from our list who persistently fail to keep their appointments.

Please phone the surgery between 08.30 – 09.00 to request an appointment for that day. If you wish to see a specific doctor please indicate this when making your appointment. However, this may not be possible if you need a same day appointment. As Nythe Surgery is closed on Wednesdays, extra urgent appointments are available at Victoria Cross for Nythe patients.

If you or your child need to be seen urgently please make this clear to the receptionist.

Main Surgery Hours - Victoria Cross

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 Branch Surgery Hours - Nythe

Consulting Times

Evening and Saturday Surgeries

The evening surgeries at Victoria Cross and the Saturday surgeries at Nythe are intended for people who need a routine pre-bookable appointment and who cannot attend during the daytime. They are open to patients registered at either of our surgeries.

NB. In the interests of staff security doors may not be opened prior to surgery until at least two members of staff are present.