News:

Job vacancy - part-time receptionist

Many thanks to all those who applied for our recent vacancy for a part-time receptionist. We had a very large number of applications and all were carefully considered. Due to the volume of applications it is not possible to contact all candidates personally with the result. We have now made an appointment. Thank you to all those who applied.

 

 

Job vacancy - part-time practice nurse

An experienced practice nurse is required to join our friendly team in this busy practice. Further details are available by clicking on number 19 on the menu on the right hand side of the screen.

 

Exercise scheme

Victoria Cross Surgery is pioneering a scheme to help people with medical problems to become more active.

 

Please contact the surgery for more details. Places are still available

 

Evening and Saturday surgeries

In addition to our daytime appointments we are now able to offer pre-booked appointments with a GP on Monday and Tuesday evenings (6.30pm - 8.00pm). Once  a month we also provide a Saturday morning clinic.. These additional sessions are intended for people who find it difficult to attend the surgery during weekdays. Appointments may be pre-booked by contacting the surgery during our normal working hours.

 

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.

Test Results
If you have been asked to telephone for the results of an investigation, please ring the appropriate surgery - Victoria Cross on 535584, after 10.30am, or Nythe on 522479 from 10.00 - 11.15am.

Out of Hours
If you need urgent advice or a home visit when the surgery is closed you can contact NHS Direct, for medical advice, or the Out of Hours Service directly on 01793 541111

PALS

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.