News:

Job vacancy - part-time receptionist

Many thanks to all those who applied for our recent vacancy for a part-time receptionist. We had a very large number of applications and all were carefully considered. Due to the volume of applications it is not possible to contact all candidates personally with the result. We have now made an appointment. Thank you to all those who applied.

 

 

Job vacancy - part-time practice nurse

An experienced practice nurse is required to join our friendly team in this busy practice. Further details are available by clicking on number 19 on the menu on the right hand side of the screen.

 

Exercise scheme

Victoria Cross Surgery is pioneering a scheme to help people with medical problems to become more active.

 

Please contact the surgery for more details. Places are still available

 

Evening and Saturday surgeries

In addition to our daytime appointments we are now able to offer pre-booked appointments with a GP on Monday and Tuesday evenings (6.30pm - 8.00pm). Once  a month we also provide a Saturday morning clinic.. These additional sessions are intended for people who find it difficult to attend the surgery during weekdays. Appointments may be pre-booked by contacting the surgery during our normal working hours.

 

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.

Test Results
If you have been asked to telephone for the results of an investigation, please ring the appropriate surgery - Victoria Cross on 535584, after 10.30am, or Nythe on 522479 from 10.00 - 11.15am.

Out of Hours
If you need urgent advice or a home visit when the surgery is closed you can contact NHS Direct, for medical advice, or the Out of Hours Service directly on 01793 541111

Patient Rights

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • The prevention of disease, illness and injury is a primary concern.

The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you: 

  • Let us know if you intend to cancel an appointment or are running late.
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.
As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.