Victoria Cross Surgery
Mission statement
Victoria Cross Surgery aims to provide high quality health care in a responsive, supportive, courteous and cost-effective manner. We will:
- Provide a service which puts patient welfare at the heart of all we do
- Work within the framework of NHS Primary Care Services to provide professional medical, nursing and other services which meet the identified needs of patients
- Promote best practice through utilising specialist expertise within the practice team and externally and encouraging the continuous professional development of all members of the practice team
- Nurture a culture which is innovative, forward looking and adaptable
- Take into account the evidence provided by scientific and medical research in our treatment
Values
Caring for well being in body, mind, spirit and relationships
- Conveying compassion in word and action
- Assessing and responding to needs
- Providing an appropriate range of services
- Maintaining a health promoting environment
Respecting all
- Showing courtesy
- Seeking to understand
- Treating all fairly
- Valuing each person as a unique individual
- Being especially supportive to the vulnerable
Working as a team
- Relating well within the team
- Valuing the contribution of each team member
- Building a mutually supportive environment
- Co-operating with other teams
- Encouraging responsible involvement by our patients
Integrity
- Speaking and acting truthfully
- Being accountable for our actions
Learning and improving
- Adapting to change
- Building on achievements
- Developing our services